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What is 72 Networks?
72 Networks Private Limited is an organization owning a fully integrated assisted e-commerce platform under the brand name of ‘Direct2U’, designed to cater to the demand-rich, underpenetrated rural Indian consumers in the deep rural pockets of Bharat. Direct2U is a consumer durables online marketplace that brings together lead generation, order fulfillment, cash (online transfer), and credit purchase options, along with doorstep delivery for its customers.
What kind of products and services are available on 72 Networks's D2u.store?
72 Networks offers a wide range of products and services, including consumer electronics, home and kitchen appliances, and financial services along with assistance through its field team and sales agents for its rural and semi-urban customers who are not internet savvy and well versed with online shopping. The platform is uniquely designed to meet the diverse needs of rural and semi-urban consumers in India.
How does 72 Networks ensure quality products and fair pricing for its users?
72 Networks works in direct partnership with top brands, OEMs and VLEs to ensure the quality of the products offered on its platform is 100% genuine. It also uses a transparent pricing model and works with partners to ensure competitive pricing for products and services offered to its customers.
How can I get started with 72 Networks?
You can get associated with 72 Networks, either as a sales agent, a seller partner, a credit partner and as a delivery partner. For the same you can visit our official website and fill out a contact form to get in touch with us. Alternatively, you can give us a call and our team of experts will be happy to assist you with any questions you may have and guide you through the process of setting up an account and become our partner in our journey to serve our customers across the country.
What information does 72 Networks collect from its users?
72 Networks collects information such as name, address, phone number, and purchase history from its users to provide better services. Additionally, the company may collect information such as IP addresses and cookies to improve the overall user experience.
How does 72 Networks protect user data?
72 Networks with its online marketplace platform D2u.Store use industry-standard security measures to protect user data and prevent unauthorized access. These measures include encryption, access controls, and regular security audits.
Does 72 Networks share user data with third parties?
72 Networks may share user data with third-party partners to provide better services, but only with the user consent and as per the Government of India’s defined measures and policies. The company takes appropriate steps and utmost care to ensure that any third-party partners adhere to strict privacy and security standards.
How can I access or delete my data on 72 Networks's D2u.Store?
Users can access and delete their data by contacting 72 Networks's customer support team. The company will take appropriate steps to verify the user's identity before providing access to or deleting their data.
How does 72 Networks ensure timely delivery of products to rural areas?
72 Networks uses a combination of GPS technology and on-ground sales agents to ensure delivery to even the most remote areas. The drivers have their own UI to help plan the delivery route for the given day, with route optimization and geo-tagging features to ensure efficient logistics.
Can customers track their orders on the 72 Networks app?
Yes, customers can track their orders through the 72 Networks app or by contacting customer support. The app allows customers to view the current status of their order and receive real-time updates on the delivery progress.
What is the proof of delivery process used by 72 Networks?
72 Networks uses a photographic real-time POD (proof of delivery) upload system, where drivers have to upload the customers' photo along with the product received as proof of delivery. This ensures accurate tracking and transparency in the delivery process.
Does 72 Networks have a return and exchange policy for damaged or defective products?
Yes, 72 Networks's D2u.Store offers a 10-day return and exchange policy for damaged or defective products as provided to it from its partner brands and OEMs. This 10-day duration starts for its customers only from the day of the receipt of the product at their doorsteps. Customers can contact customer support and initiate the process to return and exchange the product. The Logistics module in the home-grown CRM software helps in managing the return process efficiently and hassle free for its customers.
What differentiates 72 Networks from other e-commerce platforms?
72 Networks’s D2u.store is a unique assisted e-commerce platform that not only provides access to a wide range of consumer durable products but also facilitates credit access to its customers through various loan partners, and its field team and sales agents to cater to the needs of rural and semi-urban consumers in terms of allowing them access to its large portfolio of products through assistance.
Can 72 Networks users access credit facilities without a credit score?
Yes, 72 Networks works with loan partners who use alternative credit scoring methods to assess the creditworthiness of rural and semi-urban consumers who may not have a formal credit score.
How does 72 Networks ensure responsible lending through its MFI & NBFC partners?
72 Networks works closely with its MFI and NBFC partners to ensure that lending practices are responsible and sustainable. This includes conducting due diligence on potential borrowers, setting reasonable interest rates, and providing financial education to borrowers to help them manage their debt.
Can I become a sales agent for 72 Networks?
Yes, individuals interested in becoming a sales agent for 72 Networks can apply through the 72 Networks's official website or by contacting 72 Networks's field team. As a sales agent, you will have the opportunity to work closely with rural and semi-urban consumers and help them gain greater access to the products and services they need to uplift their lives.
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